Shipping Information

Shipping cost

Shipping is free across the United States, and every package ships with tracking.

Processing and delivery time

Orders ship within 24 hours. Orders placed on weekends or holidays ship on the next business day. Our estimated delivery time is 7–12 business days from the date your order ships. Delays may occasionally occur due to high volume at our shipping carriers.

You will receive an email with your tracking number as soon as your order has shipped.

Taxes, duties and import responsibility

Applicable sales tax is calculated at checkout. Some products ship directly from our suppliers' international warehouses. In those cases, import duties, customs fees or other charges may apply on entry into the United States, and you may be considered the importer of record responsible for them, to the extent permitted by law. We recommend reviewing the current rules from U.S. Customs and Border Protection before placing your order.

Shipping Protection

At checkout, you can add optional Shipping Protection to your order. Shipping Protection covers damage, loss or theft of your package in transit. If a protected package arrives damaged, is lost or is stolen, contact us and we will send a replacement or issue a refund, depending on the circumstances. Orders without Shipping Protection are still handled in accordance with the sections below and applicable law.

Damaged in transit

If your product arrives damaged, please contact us and send photos of the product, the outer packaging and the shipping label, preferably within 48 hours of delivery. This time frame does not limit any rights you have under applicable consumer protection laws.

Package has not arrived

If your order has not arrived, contact us at kontakt@nord-borg.com and we will open an investigation with the carrier. If the package cannot be located and is considered lost, we will offer a replacement or a refund, depending on the circumstances.

Unclaimed and refused packages

If a package is returned to us because it was not picked up, because of incorrect customer information or because delivery was refused, we may, to the extent permitted by law, deduct the actual and reasonable costs incurred for shipping and return handling.